Where do you ship from?
Orders are shipped from Montreal, Quebec, Canada. We currently use Canada Post as our default shipping agent. All shipping charges calculated on-line are based on our discounted Canada Post rates.
**Please note: in certain rural areas, we will use Purolator or Fedex**
Our Canada Post online quotes are estimated based on weight and volume calculations. We reserve the right to change the shipping charges at any time. If this occurs, you will be contacted for approval before your order is processed.
Once your order is shipped, you will receive an email containing the tracking number and the courier's website.
**Please note: If you have selected 'Small Packet shipping, tracking is not available**
If our customer has made a mistake with their entry, we will take every step possible to re-route the shipment. However, any additional charges as a result of customer error will be billed directly back to the customer.
What if My Order is Lost or Damaged in Transit?
All shipping damage must be reported within 24 hours of delivery. In most cases we will immediately send out replacement product at no cost to our customer.
It usually takes approximately 7 - 10 business days to trace a lost shipment. If shipment cannot be found after this time, it will be replaced.
Yes. Please contact us at firstname.lastname@example.org for more details