Policy and Procedures


When will my order be processed?

Orders are shipped within 1-3 days of cleared payment. 

Do you have a physical store that we can visit?

Yes. Our store address is: 1323 du College, Saint-Laurent, Quebec H4L 2L1 

 Du College

Can I make changes to my order after I have submitted it?

We truly regret any inconvenience that this may cause, but once an order has been confirmed we will not accept any additions or deletions. Please ensure that all orders are accurate prior to finalizing.

What if I want to cancel my order after it has been placed?

Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular working hours on the Monday morning. All orders cancelled after they have been filled will be charged a 20% restocking fee.

I would like to return product. Can this be done? 

We have a 100% Customer Satisfaction Policy. Any item can be returned within 15 days of receipt of shipment for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. 

How do I return a product?

All product returns require an authorization number. Please email us at sales@orchideenaturals.com to receive a Return Authorization Number and instructions on returning.

***Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged***